704-394-0387
704-394-0387
Charlotte, NC • Since 1959

FAQs

  • How do I purchase a firearm online? Buying guns online is both safe and easy, plus it saves you time and money. Check out our How to Buy a Gun Online Page for more information.
  • How are items shipped? All Handguns ship either USPS Priority Mail or Second-Day Air to your FFL. Long Guns are shipped Ground to your local FFL. All Black Powder Guns and Ammunition are sent Ground only. Ammunition is shipped Ground. Airguns are sent either Ground or USPS Priority Mail. We utilize a variety of shipping methods for other items.
  • Can I pick up my purchase in the store? Absolutely! North Carolina residents are welcome to pick up firearms, and everyone can pick up accessories in the store, during normal business hours, with proper ID. NC residents and residents of most other states are welcome to pick up rifles and shotguns in store during normal business hours with proper ID and background check. Some states (such as CA & NJ) cannot pick up firearms in our store. Check your local & state laws. Please make certain to select In-Store Pickup as your shipping method when checking out.
  • Do you honor online prices in your retail store? In most cases, yes. However, these prices are honored on a pay-and-carry basis and are not applicable for trade-ins or layaway in our retail store.
  • Do you ship to California? Unfortunately, due to California’s restrictive Proposition 65 requirements we are no longer shipping ANY products into the state.
  • Do you offer layaway? We offer a 90-day layaway for an additional $30. Click here for more info.
  • Can I special order a particular item? Since we are part of a large retail store and have the largest buying group in the country, we are glad to special order items for you. We will order items listed under “Special Order” status after we process a nominal deposit, which is applied to the total purchase price of the item. Click here for info.
  • Are you an FFL dealer? Yes, we are an FFL (Federal Firearms License) dealer.
  • Where are you located? Our retail store is located at 3332 Wilkinson Blvd, Charlotte, NC 28208. You can reach us by phone at 704-394-0387. For directions to the store, please Click Here.
  • Do you charge sales tax? Sales Tax is required in several states and will be calculated at checkout.
  • What methods of payment do you accept? We accept Visa, Master Card, Discover and American Express. Due to their firearms-unfriendly terms, we regret that we cannot accept PayPal.
  • Do you export or ship overseas? We do not ship outside the 50 United States.
  • Do you accept trades? Yes. Please click here for more info.
  • Do you have a specific item (gun, hat, bag, etc.) in stock? The majority of items we have listed for sale on this web site are in stock. We are a retail store as well as an Internet retailer, so nearly everything listed here is also for sale in the store. We list all items with tags showing whether they are in stock here in our retail store, in our warehouse, special order or out of stock. Please click here for information about shopping on our site.
  • Do you have a specific gun in stock that is not listed on this site? We have more than 7,000 firearms in stock at any one time, many of which are listed on this web site. If you do not see what you are looking for, please Contact Us and let us know so we can check for you.
  • Is their a warranty on my new gun? New guns have a warranty provided by the manufacturer. We also warranty the used firearms we sell and can service them in house.
  • Do you require a FFL to ship a gun? Any modern cartridge firearm (made after 1898) must ship to an FFL dealer in your area. Before we can ship, we require payment and a signed copy of your local dealers FFL. Please visit our Buying a Gun Online Section for more information.
  • Can you ship a Black Powder gun directly to me? In most cases, yes. We require a copy of your valid driver’s license or state ID showing your age and current address. We will only ship to the address on the license. This may be scanned and emailed to us at sales@hyattgunstore.com.
  • We will only ship to the address on the license. This may be scanned and emailed to us. (Scans work best!). The package will be sent Adult Signature Required, please make sure someone 21 or older will be there to sign for it. An Antique is defined and a firearm made in or before 1898. Antiques are sold as collectables only.
  • We cannot ship Cartridge Firing Antique or Black Powder Guns directly to residents of IL, HI, MA, MI, NJ, NY and WA and you need have an FFL dealer do the final transfer. Please check your local laws for restrictions before ordering any antique or black powder firearm.
  • Do you accept Curio & Relic Licenses? Yes, on qualified guns we do. If a gun is C&R eligible, it will be listed as so in the listing. If it is not specifically listed as C&R Eligible, we cannot accept a C&R and will only ship to a regular FFL dealer. In order to ship to a Curio & Relic license holder, we require an ink signed original copy of the license AND a copy of your drivers license be mailed to us. Without both the C&R and Drivers License, we cannot ship. Both the C&R and Driver’s license information must match the name and address provided at checkout. The package will be sent Adult Signature Required, please make sure someone 21 or older will be there to sign for it.
  • We cannot ship C&R Handguns directly to residents of to CA, CT, DC, MA, MD, NJ, NY or PR; they MUST ship to a regular FFL Dealer. We cannot ship C&R Long Guns (Rifles/Shotguns) to residents of CA, DC, MA, & NJ, NYC area or PR; they MUST ship to a regular FFL Dealer.
  • Can you ship an Airgun directly to me? In order to ship an Airgun to you, we require a copy of your valid driver’s license or state ID showing your age and current address. We will only ship to the address on the license. This can be scanned and emailed to us at sales@hyattgunstore.com. The package will be sent Adult Signature Required, please make sure someone 18 or older will be there to sign for it.
  • We regret that we cannot ship Airguns to the following states: California, Hawaii, Illinois, Massachusetts, Michigan, New Jersey and New York. In addition, we cannot ship Airguns to the following cities: New York (and surrounding area) and Washington DC.
  • Can you ship parts, clothing, accessories, etc… directly to me? We can ship almost all parts & accessories directly to any customer in the US. The most notable exception be standard capacity magazines to prohibited in certain states and cities. Please note that we cannot ship any reloading products, ammunition, or cleaning products to residents of California due to Proposition 65.

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